Refund policy
At Sunny Joy Designco, we want you to be completely satisfied with your purchase.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition as you received it
- Unused, unworn, and with original tags
- In its original packaging
- Must include a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Return address:
📍 211 Old London Rd, Latham, NY 12110, United States
Once your return is approved, we will provide:
- Return shipping instructions
- Return label (if applicable)
⚠️ Items sent without contacting us first will not be accepted.
Damages and Issues
Please check your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect item received
Contact us immediately so we can resolve the issue quickly.
Non-returnable Items
We do not accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products
- Hazardous materials
- Flammable liquids or gases
❌ Sale items and gift cards are also non-refundable.
Exchanges
To exchange an item:
- Return the original item
- Place a new order after return approval
This is the fastest way to get your desired product.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union:
You have the right to cancel or return your order within 14 days, without giving any reason.
Conditions:
- Item must be unused
- With tags and original packaging
- Proof of purchase required
Refunds
- We will notify you once we receive and inspect your return
- If approved, your refund will be processed to your original payment method
- Refund time: within 10 business days
Please note:
- Banks or card providers may take additional time
If more than 15 business days have passed after approval, contact us:
📧 info@sunnyjoydesignco.com
📞 +1 917 257-2973
Contact Us
If you have any questions about returns or refunds:
📧 info@sunnyjoydesignco.com
📞 +1 917 257-2973
